Details

00000 - Recruiter - Hunter

Opportunity for an experienced recruiter who relishes the hiring process to join an established search and recruiting firm based in Media, PA. Proven methodologies, tools and support await the experienced, high energy hunter who is adept at business development, prospective, qualifying, presentations, building relationships and influencing.

We are experiencing a market turn around that will heighten the demand for our professional services. Call 610-565-8880 or reply by email to Search@SystemsPersonnelInc.com.

09528 - Voice Engineer

Responsibilities
Manage the programming and repair of a large-scale PBX network of Northern Telecom SL-1 Meridian PBX Network, peripheral voice equipment, Voice Mail, Call Accounting, Paging System and Meridian ACD platforms (Meridian Max and Symposium). Manage the daily completion of all PBX, voicemail and miscellaneous voice requests ensuring department service level agreements are maintained. The ability to handle isolation and resolution of PBX, paging, DTI/PRI trunk, Centrex and MBL (POTS) outages – provide solutions and quick resolve. Design and manage small to medium scale projects (i.e. PBX software upgrades, Card Integration) employing sound industry approved methodologies under limited supervision. Provide input, in coordination with Senior Analyst, in identifying issues/concerns with all telecommunication carriers and service providers to ensure telecommunication systems and circuits maintain optimal performance. Provide technical assistance within the department. Ensure completion of all projects in a timely manner with supportive documentation. Must be able to travel to other locations to provide support as needed. Special projects as assigned.

Requirements
Bachelor’s degree in MIS, Computer Science or related field or equivalent work experience. Minimum of 3 years applied experience within the telecom industry with specific expertise in voice engineering. Candidate must have effective written and verbal skills and the ability to implement sound customer service techniques. Candidate must be proactive and maintain a high level of focus on response time, solutions and customer satisfaction. Proficient project management skills are required. Must have the ability to lift a minimum of 35 pounds. Certifications on Meridian PBX Platforms and associated equipment are preferred, specifically XII Database Administration, Symposium Scripting and Meridian Mail Applications. Coordinate and assist with moves, adds and changes of hardware to software PBX, Centrex and associated equipment. (Experience with in-house wiring cable feeds as well as outside plant wiring principals, is required). Experience supporting Automatic Call Distribution (ACD) configurations is required. Call center support and experience is a plus. Able to operate independently and build good relationships. Knowledge in the use of PC platforms and software. Must be available to work off shift if needed.

09529 - Training Coordinator I

Position is in Rosemont, IL

Responsibilities:
Meeting and training events coordination. This includes announcing programs, sending logistics information, responding to basic program related questions; confirming enrollment and sending pre-course information. Coordinate all class arrangements. Responsibilities include taking enrollment and managing the roster, locating and booking training facility, developing and/or gathering instructional materials and supplies, informing facilitators of training arrangements, arranging food and lodging and confirming all arrangements. Conduct research to find new facilitators/consultants, materials or training options. This includes finding facilitators for new or existing classes, new vendors for web based training, self study or other training delivery options. Provide general backend support and tracking for all programs and processes. This includes maintaining student history data and/or manipulating existing data to determine who should attend class, managing invoices/vendor payment and maintaining budget spreadsheets. Administer and support web based training by publicizing programs, enrolling students, setting up and pulling reports and providing reporting information to managers. Provide administrative support to Shared Services staff for travel arrangements, audit and distribution of expense reports, office supplies and other requests as needed. Assist individuals with finding public courses that will meet their individual development needs. Overnight travel approximately 15%.

Skills:
BS degree in Training and Development, Human Resources or equivalent work experience required. Minimum of 2 year experience in a role involving direct customer contact (internal or external customers). Working knowledge of adult learning theory/behavior preferred. Professional meeting/event planning experience a plus. Ability to manage multiple priorities. Excellent oral and written communication skills. Strong customer service and problem solving skills. Working knowledge of project and process management. Ability to learn quickly in a highly technical fast paced environment. Proficiency in Windows based and e-mail applications.

08525 - Sales Support Engineer

Responsibilities:
Provide technical assistance and training to Sales Support Coordinators, Operations and Account Executives. Develop professional business relationships with client and prospects. Develop and maintain a working interface with the sales organization. Develop a working dialog with Operations staff at all recovery facilities. Provide pre and post sales hardware platform and network engineering support. Provide comprehensive recovery hardware platform and network and proposals. Provide professional presentations at technical and management levels. Provide detailed proposal turnovers to Engineering staff. Provide pre and post test customer support when required. Keep abreast of emerging networking, communications and system hardware technologies. Participate in special engineering and technology projects as needed. Perform general reporting functions. 30% travel.

Skills:
Degree in Computer Science, Engineering or related Bachelors degree or equivalent work experience required. Minimum of 4 years in technical services or product support role. Excellent verbal and written communication skills. Excellent project management skills. Knowledge of operating systems hardware and protocols. Knowledge of interexchange and local exchange carrier offerings. Knowledge of communications technologies including analog and digital systems. Working knowledge of EIA, CCITT and associated electronic interface standards. Knowledge of transmission media including: open wire lines, paired cable, coax and fiber. Must be technically able to work with vendors. Knowledge in the use of PC platforms and software. Advanced planning and engineering skills in network or operating systems hardware with emphasis on traffic characteristics, connectivity, availability, reliability, maintainability, expendability.

11672 - IT Procurement Specialist - Network

RESPONSIBILITIES:
IT procurement consisting of planning, analyses, negotiations, purchasing and leasing. Support in various procurement activities. Manage the Request for Proposal process, which includes the collection, verification and justification of equipment and component requirements, development of the RFP, evaluation of the RFP responses, and recommendations for vendor selection. Technical and quality interface with suppliers, customers, and internal personnel. Develop and maintain customer relations (internal and external). Develop and maintain relationships with technology service providers on behalf of the company. Supplier evaluation, qualification and selection. Establish, execute and monitor procurement transaction activities; assure transactions are completed within allotted timeframe and meet identified cost objectives. Problem isolation and resolution. Research, negotiate and complete end-of-lease transactions. Perform other duties as assigned by the VP, Procurement. Generate various reports as required. Support the activities of the product managers and sales support engineers as required.

SKILLS:
College degree (finance/accounting background preferred). Minimum of 7 years applied experience highly preferred; network certification a plus. Understanding of financial analysis and planning. Strong to superior negotiation, analytical and relationship management skills. Must be a motivated self-starter and have the ability to work on multiple projects simultaneously. In-depth understanding of network equipment and technology. In-depth knowledge of the networking technology services marketplace. Proficiency in Lotus Notes, Microsoft Word, Excel, Access and electronic communication. Excellent interpersonal, verbal and written communication skills. Ability to deal skillfully and tactfully with suppliers to ensure proper and timely response to procurement needs and to ensure competitive pricing. Must be experienced in working in a cross-departmental team environment.

11673 - Senior Technology Analyst

Two positions – North Bergen, NJ and Philadelphia, PA

RESPONSIBILITIES:
Provide operating systems support for all platforms, which includes hardware, software, and communications, and report project status to management. Interface with customers, vendors, and internal departments to develop formal project plans for customer implementations and ensure project implementation. Perform level 3 technical support for resolving issues regarding High Availability applications (SRDF, TimeFinder, XRC, etc.). Provide operating systems maintenance support for all platforms. Provide NJE support for the Hot DASD product. Provide installation and technical support for mirroring products (XRC, RRDF, ACSLS). Manage the design and development of automation products for MetroManager (i.e. HP OpenView). Manage the development and turnover of operational procedures. Participate in the research, design and testing of new High Availability services using new and existing vendor technologies. Provide mentoring and input to the Operations Analyst and Technical Analyst staff. On-call 24X7.

SKILLS:
Bachelor's Degree in MIS, Computer Science, or related field or equivalent work experience. Minimum of 5 years hardware, software, and telecommunications experience. Advanced knowledge in leading operating systems software (OS/390, Open Systems). Advanced Knowledge of VTAM/NCP, TCP/IP networking. Advanced knowledge in the management of disk storage systems (EMC/SRDF/TimeFinder, IBM, HDS). Strong knowledge of Operations Monitoring, automation tools, and channel extension technology. Strong knowledge in XRC, HXRC, SRDF. Candidate must have strong and effective interpersonal and communication skills. Candidate must be proactive in managing problem resolution and have excellent debugging skills. Must be able to learn quickly in a highly technical fast paced environment. Proficiency in Windows based applications, NT, or Unix.

11674 - Senior Resource Analyst

RESPONSIBILITIES:
Provide immediate effective response to Subscriber's testing requests, with the goal of satisfying requests immediately. Ensure that subscribers' resources are properly allocated for scheduled tests. Monitor Subscriber's test shift utilization as it relates to contractual allotments. Maintain accurate on - line records of Subscriber equipment

allocation. Escalate any scheduling problems or exceptions to the supervisor for immediate attention. Insure that any scheduling conflicts are identified and resolved with no impact to the testing Subscribers. Produce and submit statistical reports to management. Special projects as they are assigned. Provide leadership within the Rescue Management team - senior person within the team. Provide support and assistance to the Resource Analyst I and II level team members. Provide independent decision-making on routine tasks or issues with little management input.

SKILLS:
BS degree or equivalent work experience required. Minimum of 3 years experience in a role involving direct customer contact (internal or external customers), within a technical environment. Excellent oral and written communication skills. Strong customer service skills. Working knowledge of project management fundamentals. Ability to learn quickly in a highly technical fast paced environment Proficiency in Windows based applications.

11676 - Recovery Specialist I - Sun/Unix

Two openings - 3rd Shift; Mon-Fri, 7:30 am - 9:00 PM; Fri, Sat, Sun

RESPONSIBILITIES:
Provide first level technical support during problem determination and resolution. Interfaces directly with customer to provide operational support during testing or a disaster. Review test plan documents and set up required system resources prior to start of subscriber's test. Review subscriber's prior test history to anticipate issues and prevent recurrence of previous problems. Create and maintain written status reports during subscriber testing activities. Conduct pre-testing and Professional Services activities as required. Assist with equipment installation/relocation. Participate in subscriber conference calls and workshops. Additional responsibilities as assigned.

SKILLS:
BS degree or equivalent work experience required. Minimum of 1 years operational experience in a midrange computing environment or minimum 1 year operational experience in a mainframe large scale IBM environment. Experience in at least one of the following platforms: SUN, HP, RS/6000, AS400, SP2, Digital (Alpha and VAX) or Tandem OR Mainframe Telecom, PC and LAN experience. Minimum of 1 year experience in a role involving direct customer contact (internal and external customers). Knowledge of JES, JCL and backup-restore methodologies, exposure to MVS and VM systems, as well as knowledge of large-scale hardware configurations is a plus or experience working with multiple midrange platforms, Sequent, Stratus or Data General platforms. Must be able to lift a minimum of 35 pounds as needed for test set up. Previous experience in DR a plus. Working knowledge of TCP/IP a plus. Excellent oral and written communication skills. Must be able to work shift weekend and/or rotational work as needed. Must be self-motivated, team player, and able to immediately contribute to a fast paced, deadline intensive environment. Must be able to learn quickly in a highly technical fast paced environment. Proficiency in Windows based applications, Word, Excel and database experience.

11677 - Recovery Specialist II Sun/HP

Second Shift – Tuesday- Saturday

RESPONSIBILITIES:
Provide first level technical support during problem determination and resolution. Interfaces directly with customer to provide operational support during testing or a disaster. Review test plan documents and set up required system resources prior to start of subscriber's test. Review subscriber's prior test history to anticipate issues and prevent recurrence of previous problems. Create and maintain written status reports during subscriber testing activities. Conduct pre-testing and Professional Services activities as required. Assist with equipment installation/relocation. Participate in subscriber conference calls and workshops. Assist in training and mentoring the DRS I. Additional responsibilities as assigned.

SKILLS:
BS degree or equivalent work experience required. Minimum of 3 years administrative experience in a midrange SUN/HP UNIX computing environment required. Strong SUN/HP hardware knowledge highly desired. Minimum of 2 years PC, LAN/WAN experience required. Minimum of 1 years experience in a role involving direct customer contact (internal and external) required. Knowledge of backup restore methodologies, exposure to large-scale hardware configurations a plus. Experience working with multiple UNIX midrange platforms highly desired. Previous experience in a DR role preferred. Working knowledge of TCP/IP a plus. Must be able to lift a minimum of 35 pounds as needed for test set up. Excellent oral and written communication skills. Must be able to work shift weekend and/or rotational work as needed. Must be self-motivated, team player and able to immediately contribute to a fast paced, deadline intensive environment. Must be able to learn quickly in a highly technical fast paced environment. Proficiency in Windows based applications, Word, Excel and database experience.

12682 - Solution Architect

RESPONSIBILITIES:
Develop, manage and successfully execute professional business and technical relationships with large complicated clients and prospects; able to develop and maintain C-level and senior technical management relationships. Solicit and dissect client requirements and craft an information availability solution that utilizes professional services, production services, advanced and traditional recovery services as dictated by the client need. Provide oversight management across all vertical parts of the organization to ensure prompt customer satisfaction. Develop and maintain a positive working relationship with the sales organization. Facilitate and lead the development of complex technical solutions. Develop a positive working dialog with the Operations staff at all facilities. Provide pre and post sales hardware platform and network engineering support. Provide comprehensive recovery hardware platform and network and proposals. Provide professional presentations at technical and management levels. Provide detailed proposal turnovers to Engineering staff. Provide pre and post test customer support when required. Develop, execute and maintain technical and training documentation. Provide technical assistance and training to both the Operations and Sales organizations. Provide information and education on emerging networking, communications and system hardware technologies as potential solutions, product offerings and general reference items. Manage, develop and provide senior level contributions in special engineering and technology projects as needed. Responsible for providing positive mentoring leadership attitude and work ethic with the sales support and technical solutions team. Manage general individual and team reporting functions as required. Must be able to travel up to 75% travel as business needs dictate.

SKILLS:
Degree in Computer Science, Engineering or work experience equivalent in a technical service or product support role required. Minimum of 3 years supporting complex client requirements assessment and solutions development required. Ability to develop, write and defend complex business case analysis for solutions not part of current product required. Ability to identify a business or technical customer issue, craft and implement a solution to drive additional revenue. Exceptional listening and verbal and written communication skills required. Excellent presentation skills at all levels. Ideally proven C level presentation expertise required. Exceptional project management skills with the ability to prioritize multiple complex projects required. Knowledge of Operating Systems hardware and protocols highly preferred. Knowledge of inter-exchange and local carrier offerings highly preferred. Proficient in various communication environments and of emerging technologies highly preferred. Working knowledge of EIA, CCITT and associated electronic interface standards. Knowledge of transmission media including Frame Relay, ATM, Sonet, Inverse Multiplexing and Satellite highly preferred. Must be technically able to work with vendors. Proficient in the use of PC platforms and software. Advanced planning and engineering skills in either network or operating systems hardware. Emphasis on traffic characteristics, connectivity, availability, reliability, maintainability, expandability would be a plus.

02717 - Oracle Configurator/Developer

Use Oracle Configurator Developer to create and maintain product configuration models. Facilitate requirements definition sessions with product managers and end users to define configurator business rules and user interfaces. Collaborate with product managers and technical team to design and maintain Oracle Bills of Materials. Aid in the development of systems projects using the project life cycle. Design and develop web-based configurator user interfaces. Continually build knowledge and proficiency in applications development and changes in technology. Maintain time reporting on projects and provide timely updates to project milestones.

Requirements:
5-plus years in an IT environment. Bachelor’s degree in MIS, Computer Science or related field or equivalent work required. 2-plus years experience Oracle Database experience: set up a network client, write/execute SQL queries, understand database diagrams. 1-plus years experience Web Development: user interfaces, HTML and JavaScript. 2-plus years experience in VB, Java, C, PLSQL. 2 -plus years design/analysis: documenting and analyzing user requirements, object-oriented analysis and design. Experience with Oracle Inventory, Oracle Quoting. Excellent oral and written communication skills. Excellent organizational and project management skills, along with exceptional analytical skills. Must be a self-motivated, team player that is task oriented with the ability to work with minimal supervision. Good problem solving/decision making skills. Ability to multi-task in a highly technical fast paced environment.

03722 - Inside Sales Specialists - 2

This is an ideal role for the individual who excels in selling, enjoys being on the phone but prefers the inside role to the typical outside sales function. The Legal Account Managers will be responsible for managing and growing 500 existing legal accounts by increasing the number and volume of services sold; cold calling on law firms not currently using products for the their incorporation needs and contacting accountants and motivating them to place their corporate files through our product.

The ideal candidate will offer us a minimum of 2 years inside sales experience being on the phone as a mainstay of their daily routine. A passion and aptitude for sales. Desire to be continually learning and able to problem solve by using available resources. Excellent interpersonal skills. Experience calling on law firms, business law courses, paralegal experience or other backgrounds that help you understand the law firm professional's needs is a plus.

What can we offer you? Base salary plus commission tied to your ability to generate new business. Outstanding opportunities for monetary awards for your understanding performance and knowledge. A challenging and rewarding career! A supportive, growth-oriented environment that wants your ideas on how to succeed and improve. Annual performance reviews, recognizing individual performance. Annual bonus and profit sharing, recognizing team performance. Excellent benefits for you and your family - 401(k) with employer match and annual profit sharing - Success Sharing bonus - Medical/Dental/Life Insurance spouse and dependent lift - 18 paid days off accrued in first year - Tuition Reimbursement and more!

03723 - SQL Developer

Our client is a world class provider of portals, products and services supporting large corporate clients. Outstanding environment: only exceptional candidates will be considered.

Manage and extend enterprise data model and ER models for all web-based applications. Lend expertise on data elements, constructs and architecture requirements to development staff. PL/SQL programming, ETL process design and development.

The Database Developer will manage and extend the enterprise data model and entity relationship models for all web-based; internal and external applications. In addition, this person will play a key part in the development of data warehouse. The Database Developer will work on a team interfacing with program managers; business users; business analysts; application architects and applications developers to participate in Business Requirement sessions and facilitate discussion related to data elements, constructs and architecture requirements. The Database Developer will assist with data modeling, ETL process design and development, PL/SQL programming and reporting tool deployment.

Requirements:
Bachelor degree in Computer Science or related discipline or equivalent job experience. Minimum of three years experience in Oracle database development - PL/SQL, SQL Loader and related tools. Hands-on experience with Oracle 8i or later is a must. A minimum of 2 years modeling experience in ErWIN or Oracle Designer is required. Modeling techniques must include both normalized schemas for OLTP as well as star/snowflake schemas for data warehousing. Experience working in both transaction based and data warehousing systems environments in either the financial, telecommunications or retail industry preferred. Excellent documentation, verbal and written communication skills. Direct experience with ETL tools such as Informatica or Ascential DataStage is required. Direct experience with reporting/analysis tools such as Business Objects, Cognos or Brio is desired.

03725 - Technical Service and Support Specialist I

Provide 7 x 24 x 365 support and services through helpdesk channels; Internet based channels and any new methods of support as well as onsite support for the software products hosted environment and related technical environments to all customers, prospective customers. Troubleshoot all environmental issues, software functional and operational issues as required by customer. Provide pro-active and re-active timely and quality responses to all customers' issues. Open, monitor, track all support contacts to ensure appropriate reporting of all issues, keep Time-to-Resolve at a minimum. Provide 7 X 24 X 365 delivery of quality operational support and services through the necessary channels for the software products hosted environment. Perform the operational processes as outlined in the Standard Operating Procedures, including problem management, change management and escalations to ensure application availability, appropriate response, data protection and other industry standard actions for all hosted customers. Provide additional support for all related technical environments including the QA environment, the Development environment, the CASS environment and the Training and Sales Support environment. Provide high quality support and services to ensure a high level of customer satisfaction and retention. Escalate unresolved issues to provide to appropriate level of support for each customer segment. Perform special project that are required to meet corporate and department objectives.

SKILLS:
Undergraduate degree in related field. Knowledge of web based system administration, software support, development environments and Quality Assurance Efforts required. Solid understanding of technology platforms. Experience in providing the high level of customer service to clients required. Ability to work independently with minimal supervision and provide quality deliverables for management review in a timely manner. Excellent oral, specifically telephone and interpersonal communication skills. Ability to escalate challenges when appropriate. Strong organizational skills. Must be self-motivated, team player and able to immediately contribute to a fast paced deadline intensive environment. Ability to handle sensitive information and dissatisfied customers with diplomacy and confidentiality. Ability to interact with all levels of personnel.

04731 - Senior Technical Specialist - Solaris and/or HPUX

RESPONSIBILITIES:
Provide quality, "hands on" technical support for subscribers requiring hot site test execution services, as well as consulting engagements where the need for advanced technical input is required. Develop "Best Practices" Strategies for backing up and recovering client data. Facilitate client meetings to gather the necessary information to develop detailed recovery procedures. Review and enhance client's system restoration processes and documented procedures. Provide technical training and support to Consultants. Serve as a Project Leader for projects involving multiple sites, vendors and strategic partners. Maintain regular and effective internal and client communication. Requires moderate travel, shift, weekend and/or rotational work.

SKILLS:
BS degree in Information Technology, Computer Science or related field or equivalent work experience; continued certification/accreditation within the area of technical expertise. Five years system experience and technical knowledge in a Unix computing environment. Excellent knowledge of one or more of Solaris or HP-UX operating environments is required. Advance knowledge of backup software (Veritas Netbackup, Tivoli Storage Manager, Legatto, etc.) is required. Knowledge of High Availability Software (Veritas VR, EMC SRDF, etc.) Ability to support other platforms (LAN/WAN, OS/390, AS/400, DEC, etc.) is a plus. Knowledge of computer center disaster recovery techniques. Experience in technical writing. Ability to work unsupervised and provide all deliverables on time. Excellent organizational and communications capabilities, along with exceptional analytical skills. Ability to learn quickly in a highly technical, fast-paced environment. Ability to effectively utilize PC-based software products.

04736 - Security Compliance Manager

RESPONSIBILITIES:
Manage the SGS Security Compliance Program. Develop and maintain SGS Security Compliance Procedures. Perform periodic compliance reviews of Security Policies and Standards. Provide management status reports and escalations on all SGS security compliance issues. Coordinate the remediation of all SGS audits for both internal and external audits. Provide leadership in the area of security compliance and best practices. Develop and implement a comprehensive security compliance program. Develop and implement security compliance services and tools as needed. Participate in various Security activities including special projects and documentation. Serve as backup for SAS Security Compliance Manager. Able to travel between 20 and 40%.

SKILLS:
CISA, CISSP or equivalent security training required. CISA preferred. BA/BS degree in Accounting, Business or Computer Science required. Minimum of 5 years in audit and/or security. Audit is preferred. Strong customer service, communication, and presentation skills required. Strong project management, time management, and organizational skills required. Knowledge of security standards such as COBIT, ITIL, BS7799 and ISO1799 preferred. Knowledge of methods to provide data privacy, integrity and availability. Knowledge of government regulations such as GLBA and Sarbanes-Oxley preferred. Familiarization in security organizations such as CERT, ISACA, ISSA and SANS. Ability to maintain proficiency in security compliance and best practices. Ability to maintain proficiency in all government regulations. Ability to develop and implement a security compliance program. Ability to communicate to all levels of business and management.

04738 - Software Sales Support Specialist II

RESPONSIBILITIES:
Prepare and perform detailed product demonstration and customized presentations tailored to client needs. Position product in a feature, function and benefit to customer needs. Persuade customer to make a decision/recommendation for product. Assist the sales team in determining correct product approach from prospecting to closing. Provide customer and sales representatives with technical product advice during pre-sales activities. Answer prospects and salesperson product questions. Maintain an outstanding knowledge of the company's products and services from a technical/functional expertise. Participate in multiple concurrent sales cycles in support of personal and team sales goals. Provide primary account support when named as such to individual clients. Develop and maintain strong relationships with clients throughout the sales cycle. Maintain ownership for all clients on trial licenses creating kickoff presentation, health checks during trial and gathering intelligence on the outcome for sales. Assist with support desk issues and customization of trial database and reservations. For software, become the client's primary contact point until the contract is handed over to an implementation specialist, then assist in smooth transition to production status. Assist the sales and marketing teams with Request for Information/Proposals which may include maintaining a library of standard terms, product capabilities, documenting technical and installation requirements, writing narrative information to specific questions and coordinating any special product requirements to achieve sales success. Participate in trade shows and other product events. Gather product enhancements requests and provide formal feedback to marketing and development. Gather competitive strategies and prepare effective counter-strikes. Maintain client reference database for software. Assist in QA/Test software as new releases are available. Minimum 50% overnight travel as business needs dictate.

SKILLS:
BS degree in Computer Science, Engineering or related Bachelors Degree or equivalent. Work experience required. Minimum of 2 years experience in a technical services or product support role required. Minimum of 2 years proven track record of selling software in a pressure-sensitive environment required. Strong presentation, preparation and delivery skills; minimum of 2 years experience in face-to-face client facing position required. Minimum of 4 years of related experience supporting a professional sales workforce in a business or technical environment required. Previous consulting services, operational processes and systems knowledge preferred; business continuity planning concepts a plus. Ability to develop rapport and a relationship with people of diverse personalities, backgrounds and job descriptions required. Ability to spontaneously map features to client benefits required. Ability to learn quickly and respond to demands in a fast-paced, highly technical environment is required. Ability to manage multiple projects and responsibilities required. Ability to effectively work in a team environment as well as independently required. Excellent verbal/written communication, presentation and customer service skills with the ability to work at all levels required. Excellent organizational, time management, and service delivery skills required. Proficiency in Windows-based applications, MS Office software products and SQL database experience required.

05742 - Senior Software Engineer

Provide full SDLC activities: project planning, requirements analysis, design, development, documentation. Java/J2EE development, scalable web apps development (HTML, JSP, JMS, Struts).

Requires solid team software development skills: unit testing, source code control, defect tracking, version management. Plusses include UML, 21 CFR, VB/VC++/COM, Oracle, XML.

05744 - Database Developer

Must have very strong Oracle 8i; PL/SQL development skills. Java EJB highly desired.

Component development in the database layer. Work with teams from apps, business analysts, business users to determine requirements and lend expertise on related issues (data elements, constructs, architecture requirements). Component design and development, PL/SQL programming.

05747 - Hosting Specialist II

RESPONSIBILITIES:
Provide level 2 server software support on customer problems reported via the help desk. This includes Unix/Solaris and Windows 2K/NT. Escalation point for help desk as needed within network. Provide on site level 2 support to Network Services group to assist with new installation and vendor contracts. Provide support and assist eSourcing level 3 OS and DBA administrators. Provide Hardware and software support for customer on site and who have contract requirements for hardware installation services. Coordinate with helpdesk, assist as required in performing hardware and software related changes or problem fixes as requested by the customer. Receive and ship and inventory on an as needed basis. Utilize the Enterprise Management Systems tool set, monitor for new tasks or problems as they relate to the Hosting Operations area of responsibilities. Provide appropriate reporting and feedback to management through documentation, appropriate daily turnover reporting. Provide an understanding of the data center electrical infrastructure and distribution systems, working knowledge of the emergency systems and security procedures. Assist with the mentoring and guidance for Hosting Specialist I team members. Provide pre-sales and sales support to the organization during customer tours to assist in sales initiatives.

SKILLS:
BS degree or equivalent work experience required. Min 3 years experience in a data center environment or equivalent. Min 2 years experience in operating, configuring and administering server operating systems (NT and UNIX/Solaris). Excellent knowledge of networking technologies: TCP/IP, configuration of network routers, switches and firewalls. Sun Solaris Administrator, MCSE or Cisco certification a plus. Previous experience in a role involving direct customer contact (internal and external) highly preferred. Must be able to lift a minimum of 35 pounds as needed for test set up. Excellent oral and written communication skills. Must be able to work shift weekend and/or rotational work as needed. Must be self-motivated, team player, and able to immediately contribute to a fast paced, deadline intensive environment. Must be able to learn quickly in a highly technical fast paced environment. Proficiency in Windows based applications, WORD, EXCEL and database experience.

05752 - Technical Services and Support Specialist II

RESPONSIBILITIES:
Provide 7 x 24 x 365 support and services through helpdesk channels; Internet based channels and any new methods of support as well as onsite support for the Software products technical environments to all customers, prospective customers and personnel. Troubleshoot all database needs and issues, environmental needs and issues, Software functional needs and issues, operational needs and issues as required by all Software customers. Perform activities related to day-to-day customer specific database maintenance such as creating and restoring backups, editing tables and indexes. Provide pro-active and re-active timely and quality responses to all customers’ issues. Open, monitor, track all support contacts to ensure appropriate reporting of all issues, keep Time-to-Resolve at a minimum. Provide 7 X 24 X 365 delivery of quality operational support and services through the necessary channels for the software products hosted environment. Perform the operational processes as outlined in the Standard Operating Procedures, including problem management, change management and escalations to ensure Software availability, environment availability, appropriate responses, data protection and other industry standard actions for all hosted customers. Perform database installations and upgrades, monitor, diagnose and resolve any direct or indirect issues from Software databases. Perform activities related to day-to-day database maintenance such as recovery procedures, performance tuning, and implement database change management. Provide additional support for all related technical environments including the QA environment, the Development environment, the CASS environment and the Training and Sales Support environment. Maintain up to date knowledge of database technologies. Explore new methods regarding database capabilities and troubleshooting. Create new processes required to maintain a state of the arts environment. Provide high quality support and services to ensure a high level of customer satisfaction and retention. Escalate unresolved issues to provide to appropriate level of support for each customer segment. Perform special project that are required to meet corporate and department objectives.

SKILLS:
Undergraduate degree in related field, or equivalent work experience required. MCDBA strongly desired or strong related work experience. MCSE or MCSA certification is a plus. Experience using all Microsoft application software tools, email applications, specifically Lotus Notes, to be efficient and organized in a fast paced environment. Experience dealing with multiple levels of customers from technical representatives to executives with confidentiality and diplomacy. Knowledge of Software Development process. Knowledge of Software Support process. Knowledge of Information Availability, Business Continuity, Disaster Recovery. Must have expert level skills with Microsoft SQL 2000 database technologies. Must be proficient in Windows 2000/2003 server. Must have strong working knowledge of Microsoft Office Suite, Adobe, remote access tools, and anti-virus products. Must have good working knowledge of IIS, TCP\IP, DNS, DHCP and storage sub systems. Must have good working knowledge of hardware setup and operating system installations. Knowledge of Dell PowerEdge servers a plus. Ability to work independently with minimal supervision and provide quality deliverables for management review in a timely manner. Excellent oral, specifically telephone, and interpersonal communication skills. Ability to escalate challenges when appropriate. Must be self-motivated, team player and able to immediately contribute to a fast paced deadline intensive environment. Ability to learn quickly in a fast-paced environment.

06757 - Marketing Analyst

RESPONSIBILITIES:
Manage marketing data from both internal and external sources. Use database marketing expertise to generate targeted customer and prospect lists. Work to achieve a closed loop lead management system to track and measure return on investment for various marketing programs including direct mail, email, search engine marketing, on-line and print advertising and telemarketing. Utilize data mining techniques and queries to gather business intelligence is such areas as customer migration, attrition, retention and new sales. Take an active role in the development of marketing strategies by translating quantitative findings into practical marketing insights through the interpretation of prospect, lead, forecast and sales data. Develop reporting capabilities by providing requirements to the CRM implementation team. Support internal communications by designing traffic patterns on the employee intranet. Work closely with several internal business areas to determine departmental content needs. Program development and management.

SKILLS:
BS in Marketing, Business, or Statistics, or BS in Computer Science with MBA. 3 – 5 years Marketing experience. Strong analytic ability and experience. Database marketing expertise. Experience in CRM implementation, HTML, web site flow design and Photoshop helpful. Hands-on experience in Oracle Databases, Discoverer, Portal, and/or Data Warehouse. Programming experience in PL/SQL and/or SQL Server and ASPX helpful. Ability to handle multiple projects at the same time, ability to prioritize. Ability to work in a fast paced unpredictable environment. Strong attention to detail. Strong PC skills including Microsoft Office (Excel, Word, Access, PowerPoint, Visio). Ability to work with all levels, senior management through staff. Ability to successfully meet deadlines.

06759 - Client Services Representative II

Thurs – Sat plus alternate Wed: 8:00 PM - 8:00 AM

RESPONSIBILITIES:
Answer and document customer calls and email requests maintaining a low ACD abandonment rate. Monitor and follow alert handling process. Perform first-level diagnosis for customer issues maintaining high first call resolution rate (SLA’s). Open, track and take ownership of service requests. Follow-up with our customers to ensure satisfaction. Become knowledgeable of the SAS environment, systems and infrastructure. Become knowledgeable of the SAS customer base. Strict adherence to documented standard policies an procedures. Assist in developing and enforcing service related policies and procedures. Work weekends and off-hours as scheduled. Provide emergency on-call support. Gather, maintain and update client information.

SKILLS:
Experience in a Help Desk or Call Center customer support environment. Desire to provide the highest levels of service to clients. 3 year client service experience in a technology company and/or 2 year technical experience in a customer centric company. Cheerful, positive and enthusiastic. Good communications skills, verbal and written. Good problem solving and decision making skills. Ability to learn quickly and develop new product skills independently. Ability to manage changing priorities, and shifting workloads in a fast paced environment. College degree in Communications, Business, Computer Science, or Information Technology preferred. Experience in outsourcing, co-location, and /or managed hosting company preferred.

06760 - Telecommunications Analyst

Manage and administer local Avaya PBX and Audix system including Moves/Adds/ Changes and basic programming. Manage and administer local "Etrali" turret system. Manage and administer local "SpeakerBus" Intercom system. Support remote offices. Cross connect, punch down and cable tracing. Some off-hour and weekend work when necessary. Some travel to New York office (1-2 trips per month).

Qualifications: At least 5 years experience in Telecommunications. Avaya PBX and voice mail experience a MUST. Moves/Adds/Changes and low level provisioning. Ability to interact with carrier. Ability to interact with carrier vendors. Experience with ringdown circuits a plus. Must be hands on, from local and remote programming to cross connects on blocks. Ability to work with minimal direct supervisions.

06761 - Lead Analyst and Benefits Systems

Major new opportunity to lead the design, development and implementation of large complex web-based benefits systems. Additional roles for Analysts and Benefits experts to join the challenge. Health and welfare, defined benefits and/or defined contributions experience is necessary. Develop functional and technical specifications for web based systems. CEBS certification will be an advantage. Experience in a large corporate environment or a benefits administration services provider will be an advantage. Leverage your talent and benefit expertise to join a real career challenge and opportunity!

06762 - Client Relations Specialist II

Ensuring all in bound communication channels are covered and are captured. In bound communication could be in the form of phone calls, emails and Guest Access Requests directly from external customers, Technical Service Requests directly from internal customers, as well as other communication channels from different locations. Ensure all in-bound communication is recorded accurately and timely into proper tracking software and the appropriate resource is aware of and responds to all in-bound communication in a timely manner. Coordinate appropriate resource availability for all service requests. Resources include people, information, facilities and equipment. Provide status reports of all events. Ensuring proper functioning of all communication channels. (Phones, ACD, after hours system functions, internet accessible applications availability etc.). Escalated issues and track through to resolution. Maintaining up to date required industry standard knowledge. Using appropriate business tools. Providing backup capabilities for Fulfillment and Billing roles. Ensuring required response time and resolution times are met. Ensuring appropriate resources are available for rapid response to support customer requests. Ensure proper escalation and monitoring of customer escalations based upon customer complaints. Track customer surveys and monitor for trends. Perform special project that are required to meet corporate and department objectives.

Qualifications
Undergraduate degree in related field or equivalent work experience required. Knowledge of Disaster Recovery/Business Continuity industry a plus. Knowledge of the software industry cycles including development, quality control, support and service delivery a plus. Experience in providing the high level of customer service to clients preferably in a support desk or call center environment. Ability to work independently with minimal supervision and provide quality deliverables for management review in a timely manner. Ability to solve problems, make decisions and escalate challenges when appropriate. Ability to handle sensitive information and dissatisfied customers with diplomacy and confidentiality. Ability to interact with all levels of personnel in a cheerful, positive and enthusiastic manner. Ability to learn quickly and develop skills independently in a fast-paced, high energy environment. Excellent oral, specifically telephone, interpersonal and written communication skills. Excellent organizational skills with strong ability to multi-task and manage multiple changing priorities. Must be self-motivated, team player and able to immediately contribute to a fast paced deadline intensive environment. Experience in Lotus Notes or other email application. Excellent skills using the Microsoft Office Suite.